Request a Return
To keep your order information private, return requests start from your secure Shopify customer account instead of through a public email address.
How to start a return
- Select Open my orders below.
- Sign in using the email address connected to your order.
- Open the order you need help with.
- Use the available order-support or return options. If a return option is not shown, use our Contact form and include your order number.
Before you submit
Eligible returns may be requested within 30 days after delivery. Items should generally be unused and returned with included parts, accessories, instructions, and original packaging when reasonably possible. Opened consumable craft materials, personalized items, gift cards, and final-sale items may have additional restrictions.
Damaged, defective, or incorrect toys
If something arrives damaged, defective, missing parts, or incorrect, use our Contact form. Include your order number and clear photos or video when helpful.
See our Returns & Refunds page for full details.