Returns & Refunds

Last updated: September 22, 2026

You may request a return within 30 days after delivery, subject to the conditions below. To protect your order information, begin through our Request a Return page rather than sending order details to a public email address.

Eligibility

Items should be unused, in substantially the same condition in which they were received, and returned with included parts, accessories, instructions, and original packaging when reasonably possible.

Opened consumable craft materials, personalized items, gift cards, and items marked final sale may not be returnable unless they arrive damaged, defective, or incorrect.

Damaged, defective, or incorrect items

Please inspect your order when it arrives. If something is damaged, defective, missing parts, or incorrect, use our Contact form as soon as reasonably possible and include your order number and clear photos or video when helpful.

Return shipping

For approved change-of-mind returns, return shipping costs are generally the customer's responsibility unless otherwise stated. For confirmed damaged, defective, or incorrect items, we will provide an appropriate solution where required.

Refunds

Approved refunds are issued to the original payment method after the return is received and reviewed. Your payment provider may require additional time to post the refund.

Cancellations

Use the Contact form as soon as possible if you need to cancel an order. We cannot guarantee cancellation after processing or fulfillment has begun.